Last Updated June 11, 2021
Application of This Policy
We also encourage you to review the Terms of Service (the “Terms of Service”), which governs your use of and provides the terms and conditions under which we provide, and you may use, the Prograds Services.
What is Personal information?
How to Opt-Out / Withdraw Consent
You can withdraw your consent for the use of your Personal Information at any time by requesting the deletion of your Account or by providing written notice to us of that withdrawal. However, you acknowledge that we may retain Personal Information for audit or archival purposes or as required by applicable federal, state, and provincial laws. You can also review and update your Personal Information through the user features in your Account.
If you opted-in to receive marketing communications, but wish to discontinue receiving the same, you may follow the “unsubscribe” instructions included within each e-mail communication or by selecting or deselecting (depending on the service) the appropriate option in your Account settings. Though you may choose to not receive marketing communications, you cannot opt-out of receiving transactional or Account communications related to services or products that you have requested (e.g. purchase confirmation e-mails and receipts) or important updates from us from time to time relating to the Prograds Services or updates to the legal terms that govern your use of the Prograds Services.
Collection of Personal Information
Certain features of the Prograds Services require you to first complete a registration process and establish an account (“Account”). In doing so, you will be required to provide basic information such as your first and last name, educational institution, valid email address for your educational institution and establish a password (“Account Information”). We will retain Account Information and associate it with your Account.
You are responsible for updating and maintaining the truth and accuracy of the personal information you provide to us relating to your Account. If you want to update the personal information, you have provided to us, you should do so by emailing firstname.lastname@example.org.
Access to Your Personal Information
For students, our servers automatically record information about your use of the Prograds Services, including, without limitation, log-in times and when and for how long you remain logged in. This information will be associated with your Account. We store and maintain personal and associated Account information in order to provide the Prograds Services.
We may conduct statistical analyses on students’ progress in their programs to study the effectiveness of the Prograds Services as legitimate educational research. No identification of users will be revealed at any point to any third party. We do not sell, rent, trade or otherwise disclose Personal Information and Account Information about our users.
When payment is made by credit card, credit card information, including the card number, expiry date and security code, are securely collected by us and passed directly to payment processors over a secure socket layer (see the section entitled “Payment Processor” below). Credit card data is not retained by us in any form.
Use of Your Personal Information
If you are a student, instructor, or staff member at an educational institution:
You acknowledge that Prograds may use Personal Information that you voluntarily disclose to us to:
- provide you with information about new features of the Prograds service;
- assist us in creating better products and services to meet your needs;
- allow you to obtain access to the Prograds Services or otherwise engage in activities you select;
- provide you with technical support;
- send transaction-related communications such as welcome emails, password reset confirmations, and media upload or comment notifications;
- restrict the availability of some of the products, services and content to certain parts of the world, where required for legal reasons, by using your address, IP address and other information in order to enforce those restrictions.
Disclosure of Your Personal Information
- if you are a student, we may disclose your personal information to administrators and to your graduate program supervisors and committee members.
- we may disclose your Personal Information with your prior consent;
- we may be required by law to disclose Personal Information without your consent in the event of emergency situations or when required by government or other legal authority;
- we may also disclose Account Information to the administration of any institution (at which you are a professor/instructor) for administrative purposes including the right for the institution to compile a list of instructors who use the Prograds Services and contact such instructors in order to obtain references to evaluate an implementation of the Prograds Services;
- As of June 1, 2021 the service providers to which this clause refers are:
- Stripe. Stripe provides payment processing.
Retention of Personal Information
Safeguards We Have in Place
We store and process your Personal Information on Bubble’s servers on AWS in the US-West region. This digital infrastructure meets and often exceeds industry security standards. Your data may be available to government bodies or their agencies under a lawful order, irrespective of the safeguards we have put in place for the protection of your Personal Information. We employ reasonable managerial and technical measures to ensure that your Personal Information is secure. In addition, Prograds executives and employees work constantly to maintain data accuracy and prevent unauthorized access to sensitive information. Unfortunately, no security system can be guaranteed to be 100% secure. Accordingly, we cannot guarantee the security of your Personal Information and do not assume any liability for improper access to it. The Internet is not a secure medium and you acknowledge and agree that the privacy of your e-mail communication and Personal Information can never be guaranteed as any e-mail communication may be lost, intercepted or altered. By using the Prograds Services, or providing Personal Information to us through any means, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Prograds Services.
Incident Management and Data Breach Notification
Prograds promptly evaluates and responds to incidents that create suspicion of or indicate unauthorized access to or handling of Users' Personal Information.
If Prograds becomes aware and determines that an incident involving Users' Personal Information qualifies as a breach of security leading to the misappropriation or accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Users' Personal Information transmitted, stored or otherwise processed on Prograds systems that compromises the security, confidentiality or integrity of such Users' Personal Information, Prograds will report such breach to the affected Department (Customer) and its Users within 48 hours.
As information regarding the breach is collected or otherwise reasonably becomes available to Prograds and to the extent permitted by law, Prograds will provide You with additional relevant information concerning the breach reasonably known or available to Prograds.
Compliance with FERPA
For USA users, please note that our data protection and privacy policies are structured to be FERPA-compliant. For further information about FERPA compliance, please contact us at legal@Prograds.com .
The Prograds Services are intended for tertiary level students, professors and/or instructors and not intended for children under the age of 16, except in the case of a youth sports or cultural organization that has entered into a separate agreement with Prograds Inc. No one under age 10 is allowed to register for the Prograds Services or provide any Personal Information. Minors between the ages of 10 and 17, inclusive, must obtain the permission of their parent of legal guardian before using the Prograds Services.
Collection of Non-Personal Information
You may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page or you may opt out of Google Analytics by visiting the Google Analytics opt-out page. Google has additional information available about their Remarketing Privacy Guidelines, and Restrictions.
The Prograds Website and Services are connected by “hyperlinks” to other websites. We make no representation, warranty, covenant, or claim regarding, and expressly disclaim and deny any responsibility or liability for the privacy practices on any third-party website or resource accessible by hyperlink from our Website. The inclusion of any such hyperlink does not suggest, represent, warrant, covenant or imply that we monitor, endorse, adopt, imply affiliation or exert any control over such website or linked resource whatsoever. These hyperlinks are provided only as a convenience.
When you leave our Website, you acknowledge and agree that our terms and policies do not govern your access to, and use of, other websites. We recommend that you review the applicable privacy and data gathering practices of any website or linked resource to which you navigate from our Website.
Social Media Widgets
We will, from time to time, use industry-leading payment processors for our services. You acknowledge and agree that if you are the individual paying for a Prograds license, we may disclose personal information to these providers such as your name and email address, so that these providers may contact you directly for personal information such as credit card information. We provide payment processors with the minimal set of personal and billing information required to process your payment and minimize fraudulent payment risk. You acknowledge and agree that we make no representation, warranty, covenant, or claim regarding, and we expressly disclaim and deny any responsibility or liability for, the privacy practices in regard to any Personal Information that we disclose on your behalf or you provide to these providers directly or any other party in relation to purchasing a product or service from our Website.
Unless otherwise stated above, any services that we provide are operated by us from Canada, and we do not intend that the Prograds Services subject us to the laws or jurisdiction of any state, country or territory other than that of Canada. We do not represent or warrant that the Prograds Services, are appropriate or available for use in any particular jurisdiction. Those who choose to access the Prograds Services do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. We may limit the Prograds Services’ availability, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion.
In accordance with California Civil Code 1798.83, California residents are entitled to know that they may file grievances and complaints at California Department of Consumer Affairs, 400 R Street, Suite 1080, Sacramento, CA 95814, or by phone at 916-445-1254 or 800-952-5210; or by email to email@example.com.
United Kingdom and European Union Residents
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We will endeavor to answer your questions and advise you of any steps taken to address the issues raised by you.